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Need assistance?


If you have questions or you encounter problems while using Villo! you can contact us:


Phone sans bord gauche


or +





Allée Verte 56 - 1000 Bruxelles


Or you can take a look at our FAQ.


Download here the

General Conditions

of Access and Use of the  Villo!



A bike incorrectly returned to its stand? A question about the subscription system? For more information about Villo! or if you have any problems, contact Villo! Customer Service on 078 05 11 10.

Hotline 078 05 11 10

To report a theft, an accident, a damaged bike or simply with a question about how the stations work, or your bill, contact Villo! Customer Service on 078 05 11 10. Our agents will take your calls from Monday to Friday, 8 a.m. to 6 p.m.

Postal address

To contact Villo! by post, please address your correspondence to:

Adresse Villo! FR

FAQs on

Full information on Villo! can also be found online. Check out the FAQs to find out all you need to know about subscriptions, how the stations work or about terms and conditions of use.

Consult FAQs



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