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Need assistance?

     
   

If you have questions or you encounter problems while using Villo! you can contact us:

   

Phone sans bord gauche

   

or +32.2.274.22.41

   

 

   

contact.villo@jcdecaux.be

   

 

   

Allée Verte 56 - 1000 Bruxelles

     
   

Or you can take a look at our FAQ.

   
 

Download here the

General Conditions

of Access and Use of the  Villo!

Your responsability

Youre a responsible for your bike. Be sure to comply with the conditions of use.

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Villo! is designed for users aged 14 and over (minimum height: 1,50m).

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When returning a bike, be sure to attach it firmly to its stand.

You have a maximum 24 hours to return the bike. After this period, the deposit will be debited from you account.

Returning the bike.

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Use the anti-theft device if you make a short stop.

Using the anti-theft device.

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Make sure you have a third party liability insurance, which is mandatory in order to use the device.

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Never lend your bike or card to anyone else. You are personaly responsible for compying with the general conditions of use.

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for more information

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